Douglas Martin

Experience

Engineering Manager at Harvest (getharvest.com) Jan 2015 - Sept 2025

Multi-Disciplinary Leadership: Led a cross-functional engineering team encompassing frontend, backend, mobile, and QA departments. Managed the full talent lifecycle, including strategic hiring, onboarding, and career development.
Organizational Transition Management: Steered the engineering organization through multiple leadership transitions and a corporate acquisition. Assumed high-level decision-making responsibilities and executed business continuity planning to maintain delivery momentum.
Process & Workflow Architecture: Partnered with stakeholders to define and implement company-wide development methodologies. Designed and refined operational workflows to align Engineering, Product, and QA teams.
Quality Engineering & Automation: Architected and deployed comprehensive end-to-end, mobile, and API testing frameworks. Scaled automated coverage significantly while maintaining a high pass rate and reducing false positives through device farm integration.
Technical Debt & Defect Mitigation: Established a dedicated bug response team focused on production stability and maintenance. Successfully reduced a substantial organizational backlog by over 90% within an 18-month period.
Large-Scale Technical Migrations: Guided complex, long-term projects, including a complete mobile platform migration and a unified application initiative to streamline the codebase and improve user experience.

Team Founder, Escalated Support at Harvest (getharvest.com) Mar 2013 - Jan 2015

Departmental Architecture: Conceptualized and established the Escalated Support department to bridge the gap between frontline customer service and core engineering teams.
Workflow Optimization: Designed and implemented standardized escalation protocols, internal service level agreements (SLAs), and documentation requirements to improve resolution efficiency.
Cross-Functional Triage: Managed the technical triage process for complex product issues, identifying high-priority defects and coordinating with engineering for rapid mitigation.
Organizational Transparency: Launched and maintained company-wide communication channels, including technical change-logs, to provide visibility into product updates and systemic fixes.
Knowledge Management: Developed comprehensive internal resources and training materials to empower support staff and reduce the frequency of recurring technical inquiries.

Business Operations Manager at Frost Electric Jan 2005 - Mar 2013

Organizational Scaling: Directed day-to-day business and field operations, scaling the workforce from a small core team to over 50 employees across office and field environments.
Fiscal Management & Oversight: Exercised full responsibility for financial operations, including budgeting, forecasting, and performance tracking to ensure sustained profitability and growth.
Operational Infrastructure: Managed end-to-end business workflows, encompassing staffing, scheduling, and procurement while optimizing vendor relationships to enhance efficiency.
Compliance & Administration: Oversaw critical administrative functions including payroll, tax reporting, and regulatory compliance, ensuring accuracy across all internal accounting and inventory controls.
Strategic Leadership: Served in a senior leadership capacity to align field execution with corporate objectives, maintaining operational stability in a complex union environment.

Project Manager & Estimator at Frost Electric Jan 2002 - Jan 2005

End-to-End Project Lifecycle: Spearheaded construction projects from inception to completion, coordinating subcontractors, materials, and schedules to deliver results on time and within budget.
Bid Development & Analysis: Prepared comprehensive project estimates and competitive bids based on detailed technical plans, labor requirements, and material market pricing.
Risk & Contract Management: Maintained client relationships and managed contract negotiations, including change orders and cost exposure, to mitigate project risk.
Field Quality & Safety: Supported on-site quality control initiatives and safety compliance standards to ensure all project deliverables met industry and regulatory requirements.

Skills

Leadership & Strategy: Engineering Management, Cross-Functional Team Leadership, Merger and Acquisition Integration, Change Management, Strategic Planning, Mentorship and Coaching, Stakeholder Management

Operations & Finance: Business Continuity Planning, Profit and Loss Management, Vendor Relations and Procurement, Resource Allocation, Budgeting and Forecasting, Process Architecture

Product & Delivery: Software Development Life Cycle Optimization, Agile, Scrum, Waterfall, Quality Engineering, Release Management, Technical Triage, Project Estimation, Risk Mitigation

Software & Testing: JavaScript, Playwright, Puppeteer, Selenium, Detox, Appium, Runscope, TestRail, Postman, SauceLabs, BrowserStack, API Testing, End-to-End Testing

Infrastructure & DevOps: Containerization, Docker, CI/CD, CircleCI, Jenkins, GitHub Actions, Buildkite, Monitoring and Observability, Sentry, New Relic, Datadog, BugSnag

Tools & Platforms: JIRA, Trello, Basecamp, Zendesk, GitHub, TestFlight.

Systems & Physical Infrastructure: LAN/WAN/VPN Networking, Wi-Fi Design, Switching and Routing, Low-Voltage Systems, Structured Cabling, Smart Home Automation

Douglas Martin

Profile

Experience

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Education